Dedicated India Capability Centers for Mid-Market Companies
Launch a client-dedicated GCC in 30–90 days with measurable governance, quality controls, and security aligned to your risk profile. Start with 5 seats and scale with confidence.
Not staff augmentation.
A capability center with an operating system.
Traditional outsourcing relies on black-box delivery. We build client-dedicated teams that operate on a standardized Operating System—giving you visibility, control, and a foundation for long-term scale. You own the culture; we provide the infrastructure, governance, and execution muscle.
How It Works
A governed, transparent path from concept to scale.
Readiness & Design
We define scope boundaries, establish controls, and set baseline KPIs before a single hire is made.
30-Day Launch Phase
Initial setup and recruitment. We prove delivery capabilities under strict governance protocols.
Go-Live Buildout
Scaling to 10–30 seats. Implementation of SOP library, operational dashboards, and reporting structures.
Operate & Improve
Steady state operations with Monthly Business Reviews (MBRs), QA programs, and continuous improvement loops.
Scale Towers
Quarterly capability expansion into new functional areas based on performance data.
Optional Transfer Path
A clear, documented path to full client ownership if and when you decide to take the entity internal.
Capability Towers
Domain verticals and horizontal services we build and manage across industries.
Property Management
Tenant communications, maintenance coordination, leasing & renewals, PM finance back office
Home & Field Services
Call handling, dispatch coordination, quote follow-ups, CRM hygiene, invoicing support
Logistics & 3PL
Milestone updates, exception resolution, carrier onboarding, invoice audit, OTIF scorecards
E-commerce & Retail
Customer support, returns & exchanges, catalog operations, analytics packs
B2B SaaS Support & RevOps
Support ops, CS ops, RevOps admin, leadership-grade reporting
Professional Services
Pipeline admin, proposal support, client onboarding, invoicing, utilization reporting
CPA/EA Operations
Bookkeeping production, close support, tax prep support, client ops admin
Green Energy & Solar Ops
Site monitoring, maintenance dispatch, performance reporting, compliance tracking for solar farms
Why Mid-Market?
Ready to launch your India capability center?
Stop renting headcount. Start building a capability.
Request a GCC Readiness Call